Brighton FAQs

What is great about Brighton jewelry is the protective lacquer finish that can keep tarnishing at bay. All you need to do is wipe down your piece with a dry, 100% cotton cloth to remove any impurities that may have gathered when wearing.

Just a few tips to ensure the lacquer finish remains intact. Please keep your piece away from water, jewelry cleaners, silver cleaners, treated polishing cloths, perfumes, hairspray, lotions, hand-sanitizers and make-up. Any of these items can damage the protective lacquer and cause tarnishing to occur. Have your Brighton piece be the last item you put on in the morning. It is also best to tuck your cherished item away when not wearing.

Brighton jewelry is created through a multi-step process that begins with a designer's hand sketch. Each piece is cast in solid brass or zinc alloy and is plated in pure silver. Since silver has a natural tendency to tarnish (oxidize) and scratch, we add a protective layer of lacquer to assist in retarding this natural process.

Brighton earring posts, French wires, and lever backs are composed of sterling silver (925). Clip on earrings are not sterling silver, they are stamped brass with a plating finish.Brighton does manufacture certain ring styles with sterling silver. These rings will have the stamp of 925 on the inside.

We are so confident in the quality of our merchandise, that we guarantee your satisfaction. If your merchandise is damaged, due to a manufacturer's defect within one year from the date of purchase, we will be happy to repair your item. This guarantee is valid only with the original product owner and does not apply to normal wear and tear.

Our watches are warranted to the original owner for a period of five years from the date of purchase against defective materials or workmanship pertaining to the mechanism. The watch battery, band, casing, and crystal are warranted for a period of one year from date of purchase against defects that might occur during the manufacturing process. Any damage caused by normal wear and tear or water damage to any portion of the timepiece is not covered under warranty.

We are sorry to hear you are experiencing trouble with your Brighton piece. Since we are so confident in the quality of our products, we provide a one year warranty on Brighton accessories against damage due to manufacturer's defects. If your item falls within the warranty it will be repaired or replaced at no charge to you. For those cherished items that are beyond the warranty period we will repair your item as best as possible and advise you of any minimal charges.

If you would like to send your item in for repair, please use durable packaging and mail via a traceable method such as UPS, FedEx, or the US postal service with delivery confirmation to the address below.

Brighton CollectiblesAttn: Brighton Repairs14022 Nelson AveCity of Industry, CA 91746

Please include a letter with your full name, phone number, mailing address, stating how long you've had the item and describe the problem even if it is obvious. Also include a copy of your receipt; if you do not have one available please inform us of the date and place of purchase. If you have any questions please call our toll free number, (800) 628-7687, and we will be more than happy to assist you in any way possible.

Great news: We do have several replacement parts available for many Brighton timepiece styles. Ordering is easy; you can purchase directly from us!

The following are available for watch styles we are currently manufacturing:

Replacement leather bands - $13.00 (shipping and handling included)Crystals - $12 (shipping and handling)Batteries - $3 (shipping and handling).Our batteries are standard size and may be purchased through a reputable watch or jewelry store.

To place an order for replacement parts we do recommend first contacting Consumer Affairs for item availability, (800) 628-7687 Monday through Friday 7am to 5pm Pacific Time. Have the style name of your watch ready when calling. The style name can be found on the underside of the face below the word Brighton and above the heart.

For phone orders: Please call Consumer Affairs at (800) 628-7687 Monday through Friday 7am to 5pm Pacific Time. We accept Visa and MasterCardFor mail orders: Simply write a letter with your full name, shipping address, phone number, watch style, and parts requested to the address below. Also, if you would like us to send your watch to us we can replace the parts for you and you can send the repaired watch back to you.

Brighton CollectiblesAttn: Watch Part Order14022 Nelson AveCity of Industry, CA 91746

Please also include a check payable to Brighton Collectibles for the total amount due.

Our designers create each and every piece of jewelry with every element in harmony. Due to the intensive process of creating a piece of Brighton jewelry we are unable to alter the original style.

Just remember this easy tip for keeping your Brighton jewelry clean. All you need is a dry, 100% cotton cloth and a little elbow grease. Wiping your item down with the cloth should remove any impurities or darkening that can occur from wearing the item.

Also, this is important: Treating your jewelry with silver cleaners, water, or polishing cloths can remove the protective lacquer and cause the item to tarnish.

Our designers have created unique charm bracelets that remind you of the wonderful trip you took and the sights you visited. These state souvenir bracelets are available in the state they represent at local authorized retailers. Please call the store for availability.Don't leave these treasured mementos behind...Once you leave the state, you'll have to go back to buy a bracelet!

Arizona

The great Southwest comes alive with all its desert charms: a beautiful turquoise, cactus and sun, howling coyote and even a diamondback rattlesnake! The state charm depicts the colorful state flag.

California

Everything to love about California, north to south - wine for the Napa Valley, trolley car (with spin-able wheels) and Golden Gate Bridge for San Francisco, gold nugget from the Gold Rush country and its own Hollywood star. The state charm's brightened by poppies!

Colorado

Wearing this bracelet is a peak experience! A sculpted charm depicts the famed Rocky Mountains and there are other height-inspired icons: a skier, bighorn sheep (state animal) hiking backpack, pine cone, star for the mile-high city of Denver and a charm bearing the Colorado flag.

Florida

This bracelet has a sunny disposition - its silvery sun is even etched with the words "the sunshine state." ranges give the state charm a juicy splash of color... there's a strolling pink flamingo, of course, and even a 'gator and space shuttle charm!

Georgia 

Georgia, in a nutshell - including a peanut charm, peach, Southern Belle that's really a bell, nickel soda and a musical note inscribed with "Georgia On My Mind." The state charm's magnolia looks so fresh you can almost smell the perfume!

Hawaii

Capture the "aloha state of mind! Charms depict a hula girl with swishy chain skirt, Hawaiian shirt, silver pineapple, surfboard, heart-shape lei and mermaid with a black pearl. The state charm is a framed "map of the islands."

Illinois

The Land of Lincoln's bracelet links nostalgia, heritage and humor: a bust of Lincoln (of course!), L train with moving wheels, Chicago pizza slice (with heart-shaped pepperonis!), Ferris wheel (for Navy Pier & Riverview), Wrigley Field signpost and a hot dog with a heart!

Nevada

What happens in Vegas doesn't always have to stay in Vegas! More than a bracelet, it's entertainment, with dice, cards, a slot machine, and a spinning roulette wheel inscribed with "Viva Las Vegas." The state charm is silver - befitting "The Silver State."

New York

From Manhattan to Staten Island, take The Big Apple everywhere! There's a Big Apple red enameled charm, "Born to Shop" bag, State Charm with rose and a myriad of mini milestones - Empire State Building. Statue of Liberty, Broadway Sign and Yellow Taxi!

Texas

It's "Texas" to a T (including Texas Tea) with an oilrig, armadillo, Lone Star and Yellow Rose of Texas, inscribed with those words. A collectible with charms as wide-ranging and bold as the state itself! The state flag hangs proudly on the state charm.

Washington, D.C.

This one lets you capitol-ize on beautiful images from our nation's capitol: cherry blossoms, heart with flag motifs, mini Constitution, Capitol Building, White House and Eagle. It's a true piece of Americana!

Upon registering your handbag, we will warranty your purchase against workmanship and structure defects for two full years from the date of your purchase. Brighton reserves the right to exclude any damage caused by negligence and/or normal wear and tear.

Brighton registered handbags each have a unique number (called a registration number) located on a leather patch stitched on the inside of the handbag. Registered Handbags come with the Brighton Promise that warranties the handbag for 2 years from purchase date against workmanship and structure defects.

If you have purchased a Brighton handbag that is eligible for registration, it will include a registration number on the leather patch stitched inside. While you are at the store, the store partner will register your bag to you, or you may mail in the registration postcard inserted in your bag at a later time. Registering your handbag activates your warranty, so you’ll want to ensure you take this important step.

Leather: Please remember, leather is a natural product. Colors and textures may change with use. Like your own delicate skin, your leather accessory will benefit from regular cleaning and conditioning.

Cleaning suggestions: Brighton leather cleaner is available at many Brighton retailers. You may use a leather cleaner (found at local leather/shoe repair shops) or mild soap (such as Ivory) with warm water to wipe away dust and debris.

Conditioning suggestions: Brighton leather conditioner is available at many Brighton retailers. You may use a leather lotion (found at any local leather/shoe repair shops), apply liberally with a soft cloth, let dry and gently buff with a clean soft cloth.

Micro-fiber: This exclusive high performance fabric is waterproof and treated for durability.

Cleaning suggestions: A warm damp cloth is all that is needed to keep it free from debris.

Silver Hardware: Silver ornaments are cast in solid brass or zinc, then lavishly dipped in pure silver. Since silver has a natural tendency to tarnish (oxidize) and scratch, we add a protective layer of lacquer to assist in retarding this typical occurrence.

Cleaning suggestions: To clean your silver ornaments, simply buff with a clean soft cloth. Never use any silver cleaners, jewelry cleaners, or chemicals (this includes jewelry cloths treated with chemical solutions).

Please note that many types of stains and marks are untreatable. This includes, but is not limited to, stains caused by: ink, cosmetics, food stains, oils, body / hand moisturizers, hand sanitizing cleansers or perfumes.

Brighton provides cleaning and conditioning of registered handbags (Please note we do not clean Straw or Fabric bags). If you need to have your bag cleaned and conditioned, please call the handbag department at (800) 235-8748 ext. 1402 for assistance.

Please have your handbag registration number available when you call in (registration number is stamped on a square leather patch located inside the handbag). You will need to take care of the cost of sending your handbag in and we will pay to ship it back to you.

To schedule a repair for your Brighton Handbag please call (800) 235-8748 ext 1402. In order for us to give you better service, we ask that you please have your registration number ready. This number is located on a leather patch inside the back wall of your handbag.

If the repair falls within the 2 year warranty from the date of purchase and is considered a manufacturing defect, we will send you a prepaid UPS label and process the repair free of charge.

If the repair falls outside the 2 year warranty or is not considered a manufacturing defect, we will inspect the handbag and call you with repair charges.

We are so confident in the quality of our merchandise, that we guarantee your satisfaction. If your merchandise is damaged, due to a manufactures' defect within one year from the date of purchase, we will be happy to repair your item.

This guarantee is valid only with the original product owner. It does not apply to normal wear and tear.

Leather: Because leather is a natural product, colors and textures may change with use. Like your own delicate skin, your leather accessory will benefit from regular cleaning and conditioning.

Cleaning suggestions: Brighton leather cleaner is available at many Brighton retailers. You may use a leather cleaner (found at local leather/shoe repair shops) or mild soap (such as Ivory) with warm water to wipe away dust and debris.

Conditioning suggestions: Brighton leather conditioner is available at many Brighton retailers. You may use a leather lotion (found at any local leather/shoe repair shops). Apply liberally with a soft cloth, let dry and gently buff with a clean soft cloth.

Micro-fiber: This exclusive high performance fabric is waterproof and treated for durability.

Cleaning suggestions: A warm damp cloth is all that is needed to keep it free from debris.

Silver Hardware: Silver ornaments are cast in solid brass or zinc, then plated with pure silver. Since silver has a natural tendency to tarnish (oxidize) and scratch, we add a protective layer of lacquer to assist in retarding this typical occurrence.

Cleaning suggestions: To clean your silver ornaments, simply buff with a clean soft cloth. Never use any silver cleaners, jewelry cleaners, or chemicals (this includes jewelry cloths treated with chemical solutions). 

We are sorry to hear you are experiencing trouble with your Brighton piece. Since we are so confident in the quality of our products, we provide a one year warranty on Brighton accessories against damage due to manufacturers' defects. If your item falls within the warranty it will be repaired or replaced at no charge to you. For those cherished items that are beyond the warranty period we will repair your item as best as possible and advise you of any minimal charges.

If you would like to send your item in for repair, please use durable packaging and mail via a traceable method such as UPS, FedEx, or the US postal service with delivery confirmation to the address below.

Brighton CollectiblesAttn: Brighton Repairs14022 Nelson AveCity of Industry, CA 91746

Please include a letter with your full name, phone number, mailing address, how long you've had the item and describe the problem even if it is obvious. Also include a copy of your receipt; if you do not have one available please inform us of the date and place of purchase. If you have any questions please call our toll free number, (800) 628-7687, and we will be more than happy to assist you in any way possible. 

Brighton agendas are a standard size and can be purchased at any stationery store. They can also be ordered online at www.calendarrefills.com

Your pen can be filled by using a standard Bic pen, number BICGSF11BK. This style of pen can be found at any office supply store.

To remove and replace the ink from each pen gently twist and pull the colored collar or the tan/gold piece with the ball point from the plastic body or Brighton pen body then gently twisting and pushing back into your Brighton pen body.

The time setting crown is located behind the bezel at the 3 o'clock position. To set time pull out crown and turn it until the hands show the current time. When the time is set, push the crown back into the normal position. 

When the clock loses time or the battery stops, it is time for replacement. The battery is accessible from the back of the clock. Insert a screwdriver into the case notch and pry open the back cover. The battery is retained in position by a tiny metal lever. Move the lever sideways to remove battery. Replace with button cell battery, positive pole (+) facing outward making sure that it is retained securely in position by the metal lever. Replace cover.
Battery Type: SR626SW .

We are so confident in the quality of our merchandise, that we guarantee your satisfaction. If your merchandise is damaged due to a manufacturer’s defect within one year from the date of purchase, we will be happy to repair your item.

This warranty is valid only for the original, unaltered product, the original owner, and does not apply to normal wear and tear. Please note that while we are not able to repair eyewear that has been fitted with prescription lenses, we are happy to send you the parts you need—free for the first year—so you may have your glasses repaired by your local optician.

To clean the lenses use an optical microfiber cloth to remove any build-up. To keep your glasses in the best condition possible store them away in a protective case when you are not wearing them. During those hot summer months, please do not to store your glasses in the car.

If you have had your glasses fitted with prescription lenses, please refer to any additional instructions provided by your optician.

Since we are so confident in the quality of our products, we provide a one year warranty on Brighton accessories against damage due to manufacturers' defects. If your item falls within the warranty it will be repaired or replaced at no charge to you.

*Please note that while we are not able to repair eyewear that has been fitted with prescription lenses, we are happy to send you the parts you need so you may have your glasses repaired by your local optician.

For those cherished items that are beyond the warranty period we will repair your item as best as possible and advise you of any minimal charges.

If you would like to send your item in for repair, please use durable packaging and mail via a traceable method such as UPS, FedEx, or the US postal service with delivery confirmation to the address below.

Brighton CollectiblesAttn: Brighton Repairs14022 Nelson AveCity of Industry, CA 91746

Please, include a letter with your full name, phone number, mailing address, how long you've had the item and describe the problem even if it is obvious. Also include a copy of your receipt; if you do not have one available please inform us of the date and place of purchase. If you have any questions please call our toll free number, (800) 628-7687, and we will be more than happy to assist you in any way possible. 

Brighton offers more than 50 styles of sunglasses from which to choose. Since 17 different steps are taken in the development and production of our Brighton Sunglasses we realize that Quick Fixes may be needed. Should you happen to need an item to repair your sunglasses please feel free to call Consumer Affairs at (800) 628-7687. Please note that while we are not able to repair eyewear that has been fitted with prescription lenses, we are happy to send you the parts you need so you may have your glasses repaired by your local optician.

Lenses - $12.00 pair.

Temples - $16.00 pair

Nose pieces - complimentary

Ornaments - complimentary

Screws - complimentary

*Quick Fix items should be requested as needed. Currently there are no charges for selected items, although Brighton Accessories reserves the right in the future to charge a minimal fee. If a style is Out Of Line (discontinued), there is a possibility that the Quick Fix item may not be available. 

Yes they are! All of our sunglasses are optical ready, but depending on your prescription, your optician may not be able to use our frames. All necessary information your doctor will need to determine if the sunglass style will work for you is located on the bridge area. Please note that while we are not able to repair eyewear that has been fitted with prescription lenses, we are happy to send you the parts you need so you may have your glasses repaired by your local optician.